02:48
Mansur
Fresher & Exp Hiring For Customer Order Administrator @ “Orange Business Services”
Name: Orange Business Services
Website: www.orange-business.com
Job Details
Education: University Degree in business, commerce or science
Experience: 0-3 Years
Location: Gurgaon
Job Description
Customer Order Administrator
Responsible
for end to end order management executing the delivery plan to include
acknowledge and validate customer requests, rekey, provision and
initiate ontime billing.
Ensure
delivery of defined outcomes in line with the delivery planning /
process / guidelines as agreed with the GPO / Team Manager / COM
Analyze performance and implement service improvement plans
Act
as the first point of contact for the customer in managing critical
cases, and escalate internally to attain the right level of visibility
for the customer requests in case things are not moving in the right
direction as expected.
Responsible for timely and effective communication to the internal / external customers regarding order progress.
Proactively anticipate customer's requirements, deliver to meet / exceed agreed SLA and or expectations
In
conjunction with the team manager / COM, build an environment of mutual
trust, respect, bonding and collaboration within and outside the team.
3 comments:
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